At BetaHub, your safety, hygiene, and satisfaction are our top priorities. Due to the intimate nature of our products, we do not accept returns or exchanges once an order has been processed and shipped. This policy ensures the highest standards of hygiene and product integrity for all our customers.
Exceptions & Order Issues
We take great care in packaging and shipping your order. However, if you receive a product that is damaged, defective, or incorrect, please contact our customer support within 24 hours of delivery with the following details:
✔ Order Number
✔ Clear photos of the item received
✔ Description of the issue
Our team will promptly review your request and provide an appropriate resolution.
Discreet & Secure Shopping
We understand the importance of privacy. All orders are securely packed and discreetly shipped to ensure complete confidentiality.
For any questions or concerns, feel free to contact our support team—we’re here to help!
BetaHub – Your Trusted Partner in Intimate Wellness